mind/body/thoughts

Bringing Lousy Customer Service into my Life

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I'm one of those people who is a big believer in universal energy and that we play a major part in who and what we attract into our lives. So, what's so appealing about lousy customer service that I've been attracting it in droves lately?

1) The "stylist" at Great Clips. I know. I know.  But between the time I checked my son in and he had come off their hair-cutting assembly line only about 12 minutes had elapsed. Shouldn't everybody in the world over 17 be able to keep their surliness, disdain, boredom, and eye rolls under raps for 12 minutes? 

2) The sales guy at Eyecare Center. Over a 3 month period, we got severely overcharged, my husband's glasses came back wrong 3 times and all was made worse by his patronizing attitude. He "yes ma'amed" me to death and constantly said things like: "I know it's hard having a husband and kids to take care of." to which I replied: "Not to mention a business." Another time he said something about me having to cook and all the things that come with being a mommy to which I responded:"Yeah, Lori don't play that."

3) The substitute dentist. I adore my dentist. So why oh why did the bastard have to go on vacation? I've only been going there for about 6 months and got the same guy twice. Well this time he was on vacation. I got a different dentist / used car saleswoman. All I wanted was to fill a cavity in a wisdom tooth. She wouldn't hear of it--- Okay, a lot of dentists agree with just pulling them out.... but this is what I got when I pulled onto her lot: "Why don't you fill the one in the front instead? Wouldn't you feel worse if you lost that one? And then pull those 2 wisdom teeth. And I would take out all of those old fillings and replace them. And those 3 are going to need build ups and crowns. But if you can't do the crowns, let's just do the build-ups, and Beth, set her up with Care Credit if her insurance doesn't cover that...." Needless to say, I drove off her lot, drove back a week later when the other dentist returned and had the receptionist add the substitute dentist to my list of allergies. I think they actually put a sticker of her face with a line through it on my chart.       

4) Scooper at the local ice cream place. She gave me the ice cream for 5 of us. I gave her my frequent shopper card that was full. Fine. Then I asked her for a new card to start. She said they had run out of them. I asked if I should just mention the 4 credits next time. She begrudgingly scribbled her initials 4 times on a slip of paper and handed it to me saying: "Well, if you want to keep track..."  

5) Wal-Mart cashier. I know. I know. Our interaction was maybe 7 minutes. I know that Wal-Mart doesn't treat employees well and many of them might hate their job. I know. But can you at least be pleasant? Half of them look like they're slipping in and out of consciousness. This one the other day just started ringing up the next person's order and tossing his items into bags while Lloyd put the credit card back into his wallet and I grabbed the last few of our bags off the carousel. As I looked to be sure that I had gotten all of them, she finally decided to speak: "I gave you all of your bags."... I said: "I'd like to double-check for myself if that's okay with you." So she hates her job. I've hated most of mine too over the years. So what? Apply elsewhere. There must be dozens of places looking for people with your sparkling personality. Can you cut hair?.

On the other hand: Once we found her, The EyeCare debacle was straightened out by a fantastic regional sales director. and the office manager, my dentist, and his assistant all went above and beyond to rectify the situation at the used car dealership.. 

So maybe all of my signals being sent out to the Universe aren't going totally haywire lately..  But really, the Universe has been around a while. It should know better than to accept messages sent via peri-menopausal hormones. 

Thanks a lot for stopping by for my buffoonery! Please consider signing up for my newsletter at the bottom of the home page and taking a gander at one of my books under well, "books". They are designed to de-stress during some of life's most anxiety-producing moments. After all: Laughing IS Conceivable... And Humor Heals.  

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Coming Soon!

Coming Soon!

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The Envelope Please- Awards for my Family, Friends, & Co-Workers

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My kids recently got a bunch of year-end awards at school. I'm proud to say that among the three of them, they amassed a whopping twelve awards. When I was a kid, the awards they gave in school were based mostly on academic achievement. If you did the best on a standardized test or had the highest grades, or were the best athlete, you got an award. If you didn't, screw you. But things are different nowadays. Even the older kids are given awards for being the friendliest or the most helpful or most respectful. Why can't life be like that? We should get a certificate of achievement for everything. And I have a few I'd like to give out myself: 

Co-Workers:

The Practice Makes Imperfect Award- For the coworker who started out okay and as time goes on, actually, somehow, inexplicably, seems to get worse at their job. 

The Consistency Award- For the coworker who made a lot of mistakes at the beginning and five years later, is still making the exact same mistakes. 

The Selfish Bastard Award: For the coworker who regularly shows up late, leaves early, and does nothing in between, totally unconcerned if they're lousing up everyone else's schedule or doubles their workload.

The Selfish, Annoying, Bastard Award: For the coworker who meets all of the requirements of the previous award recipient plus, when they finally do show up to work, they sit there and talk to you the whole time. So not only are they giving you more work because they're not doing their job, they won't leave you alone long enough to do yours,

Friends & Family:

The "I Couldn't Be On Time If My Life Depended On It" Award: Pretty self-explanatory. For that person who makes plans to meet you at 2 pm and while you're still standing on the corner waiting for them like a dumb-ass at 3, finally answers your text: "Sorry I'm running late. I'm just going to jump into the shower."   

The Worst Timing / Pervert Award: For the person who only calls or knocks on your door when you're, for whatever reason, naked.

The "I Can Wear Anything." "No You Can't" Award: For the person who wears clothing whose shape, size, and / or color were never ever intended to be worn by them.   

The Promise But Don't Mean It Award: For that person who will always be there for you, any day, any time to_________ (babysit, help you move, help you pick out your wedding dress, plan a birthday party, return your library book) just not that Thursday, Friday or Tuesday that you________ (need a babysitter, are going to pick out your wedding dress, are planning the birthday party or your library book is due.)    

The "Most Likely" Awards:

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To The Teacher Most Likely to get pregnant and quit before the end of the semester.

To The Family Member Most Likely to hold a grudge for more than a decade.

To The Coworker Most Likely to flip out on a client.

To: The Child Most Likely to interrupt a private urination with a very important story involving a TV episode.   

To: The Cashier Most Likely to go on break and be replaced by the "Trainee" when it's my turn.   

To: The Friend Most Likely to interrupt my story so they can top it with their story. 

To: The Neighbor Most Likely to mow the lawn at 5 a.m.   

To: The Relative Most Likely to say multiple times that they'll come visit next time they have time off but never does. (And with this award comes my heartfelt thanks.)

Thanks a lot for stopping by! If you'd like more laughs at life's expense- please consider heading over to my home page and signing up to my not-overly-frequent newsletter or purchasing one of my little books.   

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Laughing IS Conceivable: Not Just for Infertility Anymore

(The original "Ted Talks")

"It all started at a 5000 watt radio station in Fresno California." Of course this is Ted Baxter's story on The Mary Tyler Moore Show not my story but this is what I feel like I'm about to tell you. Laughing IS Conceivable started while I was struggling to get pregnant as a way for me to get my frenetic ramblings out of my head and onto paper where they luckily evolved into a book instead of one very long, incoherent suicide note. I've known since I was little that I saw things in life at an angle. (This coming from a girl who barely limbo-ed her way under the geometry bar before it crushed her trachea.) Maybe it's just me mentally and emotionally removing myself from situations that I can't handle or understand. Maybe it's self-preservation. Maybe it's denial. All I know is my mind has always gone into joke mode at seemingly the most inappropriate times. (Speaking of The Mary Tyler Moore Show- See the "Chuckles Bites the Dust" episode. That would be me- wisecracking at a funeral.)

Like just yesterday, a friend posted that her ex, her children's father, had died. So I'm scrolling down and everyone's sending their condolences and prayers and then I notice one post from one of her neighbors I guess: "I know this is a bad time, but if you're done with my step ladder, could I please have it back?" Obviously this particular ridiculousness wasn't just in my head. All I could think of was: "We're talking a step ladder here. So he's not looking to save a cat on a roof or anything. He's looking to make himself three feet taller." I felt like replying: "Yeah, now may not be the best time for her. Don't you have a kitchen chair you could stand on?"

So, realizing that everyone's mind doesn't go astray like mine does in times of crisis, I wrote that Laughing IS Conceivable book for others going through infertility who actually just try to deal with their problems without mocking them, hoping that my mocking and sarcasm might help.

From there, I started this Laughing IS Conceivable blog to further help others and to help sell the damn book. So now what? The whole theme of almost everything I've written over the years to me has always been: Laughing IS Conceivable... and Humor Heals.  With that in mind, I'm now looking to branch out into other areas besides infertility. Don't get me wrong (or like they say on the Maury show: "Don't get me twisted!") 12 1/2 years and 3 kids later, infertility is still and will always be a part of my life and my writing. But I'm exploring other topics that interest me and are, in my opinion, as equally worthy of mocking and sarcasm as infertility. What do all of these topics have in common? They're all extremely stressful seasons in a person's life. And they're times that many many people have to deal with in a course of a lifetime--and they're all things I've personally gone through like: Living below the poverty line, losing your parents, raising multiples, having a dead-end job (or several), relocating, anxiety issues, dieting and exercising...  No. No heartrending stories of abuse or neglect. Just stresses that I've been through in the course of my life so far... How about in your life so far? Anything sound familiar? Ring a bell? Anything?

Everything in Laughing IS Conceivable world is being revamped to reflect the shift. In the coming months, I will have a brand new website, a new book, audio-book versions, and a podcast where I can publicly interview renowned professionals and ask them personal questions that nobody ever asks them.

"Would you still be a fertility doctor if it paid $40,000 a year?" (Would that be wrong?--  It's one thing to read my words, but what a treat it will be for you to hear my actual voice. It's soothing  melodic, and uplifting: Like a hybrid of Deepak Chopra,  the Little Mermaid, and Joy Behar.)

I will keep posting here regularly while it's all in the works. I really appreciate all of your support. I hope you will come along with me on this Laughing IS Conceivable adventure... (For updates, please join my list of subscribers: http://laughingisconceivable.com- top of home page)

Current Books in the Laughing IS Conceivable Series on Amazon, B & N, & Kobo:

Laughing IS Conceivable: One Woman's Extremely Funny Peek into the Extremely Unfunny World of Infertility.

La Risa ES Concebible. (Spanish Version of Infertility Book) 

Laughing IS Conceivable: From End of School to Back-to-School- I love my kids. I love my kids. I LOVE my kids.